RESPONSIBLE GAMING

1. Introduction

Mandarin Club House (the "Club") is committed to providing a safe, enjoyable, and responsible gaming environment for all guests. As a boutique hotel and VIP high-stakes casino operating in Batumi, Georgia, we recognize the importance of responsible gaming practices that protect individuals, families, and the community. Responsible gaming is a fundamental part of our service philosophy and integrity.

2. Purpose

The purpose of this Responsible Gaming Policy ("Policy") is to outline our commitment to promoting responsible play, preventing problem gambling behaviors, and ensuring that gaming remains a form of entertainment, not a source of harm.

3. Scope

This Policy applies to all gaming activities at Mandarin Club House, including table games and casino services offered on our premises. It applies to guests, employees, contractors, and partners engaged in our gaming operations.

4. Guiding Principles

We believe that:

• •Gaming should be undertaken for entertainment, not as a way to earn income or resolve financial problems.
• •Every guest has the right to a safe and respectful gaming experience.
• •We have a duty to provide information and tools to support healthy gaming behavior.
• •We will promote awareness of support resources for individuals who may be experiencing difficulty with gaming.

5. Age Verification and Access Control

Consistent with Georgian regulations and safety standards, we strictly enforce age verification. No person under the legal age for casino participation is permitted to enter or play. Valid government-issued identification is required for all guests wishing to participate in gaming activities.

6. Staff Training and Awareness

Casino employees receive training to:

• •Recognize signs of potential problem gambling behavior
• •Interact supportively with guests who display concerning patterns
• •Offer information about responsible play and self-help resources
• •Escalate concerns to management when appropriate

7. Tools for Responsible Play

Mandarin Club House provides tools and measures to help guests maintain control of their gaming, such as:

• •Setting personal time limits for gaming sessions
• •Encouraging breaks and time away from gaming
• •Clear signage reminding guests to play responsibly
• •Information about maintaining financial limits and responsible gambling behaviors

8. Self-Exclusion and Support

Guests who feel they need to take a break from gaming are encouraged to speak with casino management about voluntary self-exclusion options. While Georgia does not yet have a centralized government self-exclusion program, we respect and support individual choices to restrict access to gaming services.

9. Information and Resources

We provide information about problem gambling support options, including contact details for local and international support services that can assist individuals and families affected by gambling problems. This includes, but is not limited to, psychological support and addiction counseling resources.

10. Communication and Signage

We commit to transparent and responsible communication. All gaming materials, signage, and guest information will promote responsible gaming practices and clearly state that outcomes are based on chance, with no guarantee of winnings.

11. Monitoring and Review

The Club will regularly review this Policy for effectiveness, legal compliance, and alignment with responsible gaming best practices. We will update this Policy as needed and train staff on any changes.

12. Contact and Feedback

Guests who have questions or concerns regarding this Policy or responsible gaming practices at Mandarin Club House are invited to contact our management team directly. We welcome feedback that contributes to the well-being of our community and guests.